Caller Dashboard
Real-time performance metrics for the sales floor
Total Calls
1,284
+8%
Incoming
412
+3%
Outgoing
872
+12%
Missed
24
-2%
Talk Time
182h
+15%
Avg Length
4m 2s
~0%
Active Reps
42
Live
Idle Time
14%
+2%
Representative Performance Drill-Down
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| Representative | Calls Made | Talk Time | Idle Time | Missed | Progress vs. Goal | Actions |
|---|---|---|---|---|---|---|
Arjun Sharma
Team Alpha
|
84 | 6h 12m | 12% | 2 |
|
|
Priya Patel
Team Beta
|
76 | 5h 45m | 8% | 0 |
|
|
Rohan Mehta
Team Alpha
|
102 | 7h 50m | 5% | 4 |
|
|
Sneha Reddy
Team Delta
|
45 | 3h 20m | 32% | 8 |
|
|
Vikram Singh
Team Beta
|
92 | 6h 55m | 10% | 1 |
|
Showing 5 of 42 representatives